Our guide to renting your property
We know landlords hate delays because it can end up costing them a lot of money.
To prevent you from missing out on the perfect tenant, we always use a few key steps to make the Lettings process as efficient as possible – from sign-up and listing to the move-in day itself.
Technology obviously plays its part, but you can also rely on our people to take care of all the important stuff.
Why choose HPC?
- Next day valuations (or the same day if we have space in the diary)
- Email paperwork so you can read and respond quickly
- Professional photos, virtual tours & floorplan for every property
- Listings on Rightmove, Zoopla and OnTheMarket
- Details sent to relocation agents for corporate lets
- Choice of Let-Only or Property Management services
What do we do?
- Online verification of prospective tenants
- Vigorous tenant checks & referencing before agreeing a tenancy
- All tenancy documentation checked to meet legislation and compliance
- Photo inventory created prior to move-in
- Detailed meeting with incoming tenant at key hand-over
- Easily upgrade from let-only to property management
Our approach to Property Management
Letting a property is not easy. It can be very stressful and legislation changes make it tough for landlords to stay compliant.
Our property management service removes the stress and gives you back the time to do the things you enjoy.
No more tenant messages or emails. No late-night calls from tenants who’ve locked themselves out.
Long, settled tenancies are our aim. Because if your tenants get great service, they’re more likely to stay.
- For a single management fee, we will take care of everything
- We’re always on hand to help
- We take day-to-day problems away
- Ensure your property is in good shape before we let it
- Maintain it to the same standard
Pre-tenancy Checks & Compliance
We assign a dedicated property manager to you, and they will arrange everything on your behalf. From regulation compliance to deposit protection.
At the outset, we will cover everything from appliances to warranties. Nothing is left to chance.
To protect you from heavy landlord fines, we advise you about any pre-tenancy compliance works and certification that are required to protect you as a landlord.
- Gas safety certificate
- Energy performance certificate
- Smoke and Carbon Monoxide alarms
- Check-in and inventory
Before tenants move in, we carry out an inspection to confirm the condition of the property and, if necessary, we can organise a professional clean.
Prior to move-in day, we will meet the tenants to discuss any aspects relevant to the tenancy and their use of the property. We can provide details on parking, appliances, refuse collection, issue emergency contact details and helpful tips.
We also register the tenancy deposit on your behalf in line with all UK legislation. Failure to comply could leave you liable to a fee three times the value of the deposit.
Hands-on Tenancy Management
To take the hassle away from you, we take care of all aspects of account management and resolve any disputes.
You will always speak to a person when you call – and we’ll never divert you to a voicemail during office hours.
Rental payments are made to you in a timely manner, and always with statements of routine charges or invoices for maintenance.
Regulation is constantly changing, but we make sure you’re never caught out. We cover gas, electricity, the EPC, deposit protection and the Homes (Fitness for Human Habitation) Act 2018.
We carry out an inspection in month four and every six months thereafter, providing you with feedback on each occasion.
Should the need arise, we’ll deal with insurance claims, obtain quotes for repairs and liaise with the insurance company.
If repairs are required, we always seek to resolve issues in the most cost-effective way for you, using our database of trusted contractors. We can advise on and project manage full refurbs on your behalf, right through to final snagging.
End-of-tenancy Administration
We always make tenants aware of their contractual obligations and will issue tenant notices as and when necessary.
When the property turns around, we can help to arrange any maintenance quotes and negotiate any deposit disputes with the tenant on your behalf.
Full end-of-tenancy management and the remarketing of your property before tenant leaves is available.
Once we have made sure your property is in great shape for the next tenancy, we can start the onboarding process again.
HMO Management
When properly managed, this style of investment works well for all concerned.
Multiple-occupancy lets are a niche business and it is so very important that you choose the right agent to partner with you on your landlord journey.
We have a multi-lingual team with experience of working across a wide range of business sectors.
Landlords come to us from all over the world, drawn by the rewards that come with purchasing shared accommodation. We ensure their properties are always well presented and compliant and appeal to a broad spectrum of professional tenants.
To find out more about our services or learn more about how we work, get in touch - we’d love to hear from you.
We also work with reputable accommodation finders, so please let us know if you are looking for short-term lets for your contactors or staff.
Upfront About Fees
Please note that we (as a lettings agent) are required by law to publish information for potential tenants about relevant fees, redress schemes and client money protection schemes (including the names of those schemes) on our website. Relevant fees must also be published on third party websites, such as Rightmove.
For properties to rent in England and Wales, details of the agent's membership of any redress scheme and client money protection scheme must also be published with their fees on Rightmove. It is the agent's responsibility to ensure that all relevant information is provided to Rightmove and is up to date and accurate. If the relevant information does not appear here, the agent may have included it within the property description.
